FAQ

Where are you shipping from?

Orlando, Fl (note we do not offer in store pick currently)

 

What is the estimated delivery time?

Processing time is 1-3 days business days. Depending on what shipping option you choose at checkout will determine shipping time.

Economy 5-8 business days after being processed.

Standard 3-4 business days after being processed.

 

What shipping carriers do you use?

We use USPS and occasionally UPS.

 

Do you ship overseas?

Currently we do not ship overseas.

 

How do I track my order?

Tracking information is sent to your email once the order is fulfilled. If you do not receive an email with tracking number, contact our support team at support@eyeadorecosmetics.com

 

Can I change my delivery address after the order has been placed?

If you need to change your delivery address, email us at support@eyeadorecosmetics.com with complete contact information and order number. (note that address cannot be once the order has reached a ‘fulfilled’ status).

 

Can I make changes to my order once it has been placed?

To edit your order, email us at support@eyeadorecosmetics.com with complete contact information and order number. We can only edit orders that have not yet reached a ‘fulfilled’ status.

 

How do I cancel my order?

 

If you have a change of mind and wish to cancel your order, email us as soon as possible at support@eyeadorecosmetics.com with your contact information and order number. we cannot cancel orders that have been fulfilled and already dispatched from the warehouse.

 

Who do I contact if my order arrives damaged?

We apologize for the inconvenience please email us at support@eyeadorecosmetics.com within 2 weeks with your complete contact information, order number and photos showing the condition of your package and/or products.

 

Can I return an order if I have a change of mind?

All sales are final. 

 

I’ve received an incorrect or missing item, what do I do?

if your is incorrect or missing items please email us at support@eyeadorecosmetics.com within 2 weeks with complete contact information and order number.

 

Any questions?

You can email us at support@eyeadorecosmetics.com